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How do I place an order?You can purchase from our website here. For bulk or custom orders, you can reach out to Arron at wa.me/6597373052 or email us at hello@thecrownestate.sg and we will get back within 24 hours.
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Is there an order cut-off time?Please order at least 2 days in advance as our food is freshly made upon order. For urgent requests, please reach out to us via Whatsapp at wa.me/6597373052 so that we can respond promptly.
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What if I need to make changes to my order?Please whatsApp Arron at wa.me/6597373052 if you would like to make any changes to your order and we will try our best to accommodate. However, please do take note that we are unable to make changes for items that have already been prepared.
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How long can I keep my food for?You can refer to the best-consumed dates on each product page.
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Are you halal-certified?We are not halal-certified.
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Do you cater to dietary requirements?Before placing your order, you can reach out to us via wa.me/6597373052 and we will try our best to accommodate.
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What is the delivery fee?Delivery fee is $10 per delivery location. Free delivery for orders above $150 (for a single delivery location only). Please place a separate order for each delivery location and if it's a delivery week. Otherwise, we will deliver when all the products in your order are available.
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What are the delivery hours?Our current delivery days are Saturdays and Sundays. We will reach out to you to arrange for your preferred delivery timing upon receiving your orders. If you have other preferred delivery day, you can indicate in the comment box when you place an order. We will appreciate if you give us at least 48 hours' notice before your preferred day of delivery as our products are made fresh upon order.
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Can I request multiple locations for delivery?Yes you can! Please place a separate order for each delivery location and it will be $10 per delivery location.
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Can I change my delivery address or timing after ordering?For any changes including delivery address or timing, please notify us immediately at wa.me/6597373052.
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Does The Crown Estate ship internationally?Currently, we only deliver in Singapore. However, we look forward to extending our products internationally in the future!
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Can I self-collect my order?Currently we don’t have a self-collection option and we provide delivery at $8 per delivery location!
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Can I cancel my order / request for a full refund after confirming my order?Unfortunately, we do not accept any cancellation of orders or provide any refunds after an order is confirmed as our products are made fresh upon order. We thank you for your kind understanding!
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What if I receive wrong/damaged or am missing items?We take pride in ensuring our product quality. In the unlikely scenario that happens, do reach out to Arron at wa.me/6597373052 so that we can provide you prompt assistance.
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What type of payments do you accept?We currently accept Visa and Mastercard payments if you order online. Alternatively, we also accept Bank Transfer, PayNow or PayLah if you order via WhatsApp! You can reach Arron at wa.me/6597373052.
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